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Privacy Policy

 

Last Updated: 25/10/2026

 

Notify Telecom ("we," "us," or "our") respects your privacy and is committed to protecting the personal data of our clients and the end-users they communicate with. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, APIs, and A2P SMS services (the "Services").

 

1. Information We Collect

 

We collect information that you provide directly to us, as well as data generated through your use of our Services.

  • Account Information: When you register for an account, we collect your name, company name, email address, mailing address, phone number, and payment information.

  • Messaging and Communications Data: To provide our A2P SMS routing services, we process the phone numbers of your message recipients, message content (body text), timestamp data, delivery status, and opt-in/opt-out records.

  • 10DLC Registration Data: We collect business verification details required by The Campaign Registry (TCR) and mobile carriers to register your brand and messaging campaigns.

  • Automatically Collected Information: We automatically collect log data when you interact with our website and APIs, including IP addresses, browser types, device information, and usage metrics.

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2. How We Use Your Information

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We use the collected information for the following purposes:

  • Service Delivery: To route and deliver your SMS messages to mobile carriers.

  • Compliance and Fraud Prevention: To verify your identity, register your brand for A2P 10DLC compliance, and monitor traffic for spam, fraud, or violations of our Terms and Conditions.

  • Account Management: To process payments, provide customer support, and send administrative notices.

  • Improvement of Services: To analyze API usage and optimize the performance and reliability of our platform.

 

3. Information Sharing and Disclosure

 

We do not sell your personal information. We only share information in the following specific circumstances:

  • Telecommunications Partners (Carriers and Aggregators): We must share messaging data (including destination phone numbers and message content) and your brand registration details with downstream aggregators, mobile carriers (e.g., AT&T, T-Mobile, Verizon), and The Campaign Registry to ensure message delivery and compliance.

  • Service Providers: We may share data with trusted third-party vendors who assist us with hosting, billing, and customer support. These vendors are bound by strict confidentiality agreements.

  • Legal Requirements: We may disclose your information if required to do so by law, subpoena, court order, or carrier audit, or to protect the rights, property, and safety of Notify Telecom, our users, or the public.

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CRUCIAL COMPLIANCE NOTICE REGARDING OPT-IN DATA:Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

 

4. Data Security

 

We implement industry-standard administrative, technical, and physical security measures to protect your personal information and messaging data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

 

5. Data Retention

 

We retain personal information and messaging logs only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, to comply with legal and regulatory obligations, to resolve disputes, and to enforce our agreements.

 

6. Your Rights and Choices

  • End-User Opt-Out: End-users receiving messages via our platform can opt-out at any time by replying "STOP" to any message.

  • Account Data: Notify Telecom clients can review, update, or request the deletion of their account information by logging into their dashboard or contacting our support team.

  • State-Specific Rights: Depending on your state of residence (e.g., California, Colorado, Virginia), you may have additional rights regarding the access, deletion, and portability of your personal data.

 

7. Children's Privacy

 

Our Services are intended for business use and are not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it.

 

8. Changes to this Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date.

 

9. Contact Us

 

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

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